Terms and Conditions
Welcome to Darussalamstore.com. This online store is the property of Darussalam Publishers and Distributors and is operated by them directly. Throughout the site, the terms “We”, “Our” and “Us” would refer to Darussalamstore.com We recommend to print and keep a copy of this page for your future reference. Any individual visiting or purchasing from the site would be deemed as availing “Our Service” and would be liable to our “Terms and Conditions”. We reserve the right to modify and alter these terms and Conditions at any time without prior notice. The modifications would be effective once posted on the website. Please read the terms and conditions carefully before accessing the site. You are automatically bound to the terms if the site is accessed. In the case of disagreement with the terms and conditions, access to the site and its use is prohibited.
1.1 Access to the website
Access and purchases on this website are subject to these conditions that must be abided by at all times.
You may register with the site as long as you are over 16 years of age and are eligible according to all laws and customs of Saudi Arabia. You must certify that all personal information provided at the time of registration is accurate, up to date, truthful, complete and are responsible for maintaining the confidentiality of your account. In case of any change in the information, you must immediately notify darussalamstore.com. You must warrant that you will not impersonate another individual or use a name that you are not authorized to use.
Darussalam will take all measures to protect consumer data, it will be stored on a secure server and would comply with applicable KSA laws and shariah principles.
When making a purchase on the site, we will collect personal information regarding your name, address, phone number, email, product selection, payment card details. Darussalam may also collect information regarding search terms, web pages visited, advertisements clicked, type of browser used, country and area code, location (IP address, URL, domain type). This information may also be collected for non-registered users and is known as device information.
Any information provided or publicly available to identify you will be held in accordance with the data commissioner's office. The use of this information will only be applicable to the below purposes
- Process orders to provide services
- For statistical purposes to improve this Website and its services to you (including but not limited to data analytics, accounting, and auditing)
- To evaluate and improve web content and provide tailored advertisements
- To administer the website
- Communicate to you special offers, promotions or products of interest (as per consent)
You certify that you do not object to Darussalam getting in touch via phone, email or writing for the above purposes. You can not hold us liable for breach of rights under the Telecommunications (Data Protection and Privacy) Regulations 1999 for the above use of information.
Email Communications-Darussalam provides its customers to opt-in for email communications at the time of registration. Such emails would contain information regarding recommended products, special ongoing promotions, and offers. In case you do not want to be contacted ensure to opt-out of email communication at the time of registration. You also have the right to opt-out any time after registration by clicking the unsubscribe link within the marketing emails.
Information Disclosure-We will maintain your data privacy and will not disclose your information to a third party or company however we are bound to share information in the following cases
- If required by law
- To law enforcement authorities or government officials
- When disclosure is necessary for regards to the investigation into illegal activity
Participation in Contests-In case of participation of a contest or prize draw, Darussalam collects information regarding your name, mailing address and email address. The prize is delivered to the mailing address after notification via email. When participating in such a contest you will automatically be subscribed to our newsletter containing communication regarding promotions, new products, etc. You may unsubscribe at any moment by clicking the unsubscribe link in the emails received.
You agree to indemnify, defend and hold Darussalam as well as all its stakeholders (including but not limited to our parent company, subsidiaries, affiliates, partners, directors, agents, licensors, suppliers, and employees) harmless from all claims, liabilities, and damages including legal fees in case of any breach of the conditions by you, a person accessing your account or any other liabilities which are arising from your use of the website.
1.5 Our Rights
Darussalam reserves the following rights
- To modify or remove the website or any part therein without Prior notice without being liable to you or any third party for such modifications
- To modify the terms of conditions without prior notice. Continued use of the website would be considered as an acceptance to these changes. It is your responsibility to be aware of such changes by regular review and to stop using the website in case of any disagreements.
All orders are subject to acceptance in accordance with our Order Acceptance Policy as mentioned below.
Darussalam will take full measures to keep all information regarding orders including payment details private and secure. In case of negligence on our part, we shall not be held liable for any loss and damages in case of unauthorized disclosure of information provided.
2.2 Money Back Guarantee
Acceptance of order and completion of the contract would take place on dispatch of orders. It would not come in to effect in case of non-acceptance or cancellation of an order.
The following regulations are applicable to non-acceptance of an order
- Goods must be returned in a saleable condition"
- A "saleable condition" will be determined by us
- We are unable to refund any shipping charges for returned goods in accordance with this clause
2.3 Order Acceptance Policy
Acceptance of an order and contract completion comes in to effect on the dispatch of an order unless the order is canceled from your behalf or we have notified you in case of a non-acceptance. A non-acceptance of an order may arise under the following cases
- The requested product is out of stock
- Unauthorized payment
- Identification of product or pricing error
- Ineligibility of customers in accordance with our terms and conditions
Darussalam will contact you in case of any issues with the order placed.
2.4 Contract Cancellation
You are eligible to cancel the contract within eight working days of receiving the order. In case the order has already been dispatched please refer to our returns policy.
2.5 Description of Products
Each product is sold subject to its product description which includes information including terms and conditions related to estimated delivery dates and times.
We attempt to be as accurate as possible when describing the product and take necessary measures to ensure all information including prices are accurate and updated. Although care is taken to regularly update the product description yet it is possible that the information may not reflect the exact position at the time of placing an order. We can not confirm the price of any product until the acceptance of the order according to the order acceptance policy.
All prices mentioned on the website are inclusive of VAT and are correct at the time of entering in the system. The total order cost would consist of the product price and delivery charges.
Additionally, you confirm that the debit and credit cards used belong to you.
All credit/ Debit cardholders may be subjected to validation and authorization checks by the card issuer. If the card issuer unauthorizes the payment then we would not be liable for any delay or non-delivery.
2.7 Refusal of Transaction
Darussalam has the right to edit or even remove any product from the website. We may refuse a transaction or service to anyone at our discretion. We will not be held liable to you or a third party for the withdrawal of a product from the website irrespective of its sale; alteration or removal of web content; refusing or suspending a transaction.
The eligibility requirements for the purchase of products and the formation of contracts are as follows
- Register by providing your real name, phone number, email address, payment details and other requested information
- Be over 18 years of age
- Stipulate a delivery address.
By initiating a purchase you authorize us to transmit information or acquire information from third parties including but not limited to debit or credit card numbers, credit reports for the purpose of authenticating your identity to validate a credit purchase and to authorize individual purchase transactions.
3.1 Intellectual property
All content and information available on the website including but not limited to logos, trademarks, text, graphics, images, audios, their compilation; collectively known as content, all software compilations, and even the underlying source codes are property of darussalamstore.com and is protected by KSA laws including laws governing copyrights and trademarks. Our trademarks are prohibited to be used in any manner without our or our licensors written consent.
You must certify that all the content and material available on the website is only available for personal non-commercial use. It may be downloaded to one computer hard drive in case it is necessary to make a purchase. All other use of the content is prohibited. You must agree that any website content must not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
3.2 Compliance with Law
You must certify to use the website for lawful purposes only. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
3.3 Limitation of Liability
Darussalam will take all measures to ensure the accuracy of all information the website but does not guarantee its accuracy and will not be held liable for any possible inaccuracies.
You fully agree that the use or inability to use the website is at your own risk. all services and products are delivered at an “as is” and “as available” basis. we make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of non-infringement, security, accuracy, completeness or any implied warranty arising from trade.
We do not guarantee that the results obtained from our service will be accurate, uninterrupted and prompt. We do not warrant that the website server would be free of viruses and bugs or malicious malware. We will not be liable for any damage or loss suffered in terms of content or material transmitted through the website.
You fully agree under applicable law that we disclaim all warranties in relation to our products whether expressed or implied. However, your statutory rights as a consumer will still be protected and would not affect your contract cancellation rights.
You agree to the fullest extent applicable by law that we will not be liable in contract, tort (including negligence ), pre contracts or other representations or otherwise in accordance with the following conditions
- Interruption in business
- Delays in access to the website
- Financial loss (including but not limited to loss of revenue, profit, business, savings)
- Damage or loss to reputation or goodwill
- any special or indirect losses,
You agree that no claim or action can be taken against us arising from the use of the website or these terms and conditions. However, we will not be exempt in our liability against the death or injury of an individual attributed to negligence from us or our servants, employees, and agents.
3.4 Dispute Resolution
In the case of a dispute or controversy, the decision of the top management would be deemed as final. The user can request a reconsideration of the decision but may not appeal in any court of law.
3.5 Disclaimer regarding Third Party Publisher’s Content
We are only liable for content produced by Darussalam and can not be held liable for content published by any third party. The content will remain their sole property and responsibility.
3.6 Entire Agreement
These terms and conditions govern Darussalam’s relationship with you. In agreement to these terms and conditions you also confirm that there was no reliance made on any representation as it has been made a term of these conditions. You also agree to not having any remedy for a representation.
Darussalam will still be liable for any fraudulent or negligent misrepresentation irrespective of whether or not it is a part of these terms and conditions.